Returns & Exchanges

At Brilliant Scents, we want your home to smell exactly as you imagined, which is why we offer a 30-day satisfaction guarantee on all our premium fragrance products. If a scent isn't the perfect fit for your space, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all fragrance oils are securely sealed to prevent leaking during transit.

3

Apply the Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method or ship out your new scent selection within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing